How can employers improve the manner in which sexual harassment investigations are conducted, information is reported, and its employee-related decisions are made?
Our Solution: Rapid Response Investigations
As incidents of employee misconduct, including sexual harassment and misconduct, become more acknowledged and scrutinized in our society, there has been a need for innovation in incident response. Redirect blends forensic psychology with professional investigation to investigate allegations of misconduct using an approach that is scientific, trauma-informed, and objective.
The scope of an investigation should be driven by the behavioral requirements set forth in the code of conduct, or the referral question. Information should be gathered through multiple methods and guided by an understanding of trauma and offending behavior. The behavioral-based conclusion should consider logical alternative explanations and be the best fit—requiring the least inferential leap—from the available data.
Our Specialists understand that the trauma that may result from incidents of sexual harassment, sexual assault, and other misconduct can manifest in a variety of ways. The interview questions and techniques employed should reflect this knowledge and create a respectful, empathic approach that results in an experience that is as comfortable as possible, given the circumstances, and that maximizes the chances of obtaining reliable and relevant information.
In cases of sexual harassment and other forms of misconduct, all people conducting the investigation should be free of personal and financial relationships that might constitute conflicts of interest and thus impair their judgment and impartiality.
How it Works
Within 24 hours of receiving a complaint, a Redirect Specialist reaches out to the employer to begin the investigation. The Specialist then conducts telephonic interviews with all parties involved in the incident, including the complainant, witnesses, and the respondent. They also gather any other pertinent sources of information.
Redirect then produces a report that gives a detailed account of what is reported to have occurred, excluding extraneous information and keeping a narrow focus on the behavior that is germane to the code of conduct. The report provides the rationale behind the conclusions, allowing the employer to be informed before taking any employee-related action. Also, the report is suitable for legal or insurance purposes, in the event those actions occur.
1. What kind of employee misconduct do you investigate?
Our investigations are rooted in the code of conduct, so the types of misconduct are dependent on the standards set by your organization. Much of our investigation work centers on sexual misconduct, sexual harassment, and discriminatory behavior.
2. What industries do you serve?
- Massage & Spa – We investigate incidents of alleged misconduct by massage therapists, aestheticians, and other professionals in the spa and massage setting.
- Restaurant & Hospitality – We investigate incidents of alleged misconduct, harassment, and other code of conduct violations in the restaurant, tavern, and hotel industries.
- In-Home Service Providers – We investigate incidents of alleged misconduct by in-home service providers, such as repair professionals, pet sitters, or senior care professionals.
- Rideshare Providers – We investigate incidents of alleged misconduct by rideshare drivers.
- Chiropractic – We investigate incidents of alleged misconduct by chiropractors and other chiropractic staff.
- Physicians & Healthcare – We investigate incidents of alleged misconduct by physicians, nurses, and other healthcare staff.
- Dental & Oral Care – We investigate incidents of alleged misconduct by dentists, dental assistants, and other oral care staff.
- Education – We investigate incidents of alleged misconduct in educational settings.
3. Can you train our business managers or human resources staff to conduct these investigations?
We do not train managers or human resources staff to conduct investigations, because we believe that all people conducting the investigation should be free of personal and financial relationships that might constitute conflicts of interest and thus impair their judgment and impartiality.
From Our Clients
“As a manager, no matter how hard you try, there is always a personal feeling involved when it’s your team that makes it impossible to stay unbiased.”
From Our Clients
“Everything went well. Redirect even provided a translator. I like the process being in someone else’s hands to help make the decision.”
From Our Clients
“If I get a complaint about someone who is billing 40 hours a week, am I really not going to think to myself, ‘I don’t want to lose this person?’ Probably not. And using Redirect, it is completely unbiased.”
By taking all cases seriously, we can interrupt the behavior that leads to the most severe problems.
What’s Your Plan?
If your organization is serious about addressing and preventing sexual misconduct, Redirect can help.